Shipping Policy
At Olus Kitchen we offer two ways to receive your order, depending on where you're located and what you've ordered. This policy explains delivery areas, timeframes, and charges. It should be read alongside our Refund & Cancellation Policy and Terms of Service.
1. Delivery Areas
Local Delivery — Brighton & Hove, and some parts of East Sussex
Freshly prepared meals ordered for a specific delivery day are hand-delivered by us or our delivery partners within East Sussex only, to ensure your food arrives fresh and at a safe temperature.
Postal Delivery — England-wide
Selected items on our website (marked as suitable for postal delivery typically frozen, ambient, or vacuum-sealed products) can be posted to addresses (anywhere in England) via courier (DPD or Royal Mail), packed to keep them safe and, where needed, temperature-controlled in transit.
We do not currently deliver or post outside England (including Scotland, Wales, Northern Ireland, the Channel Islands, or internationally). If your delivery address is outside our delivery area, please contact us before ordering, as we may not be able to fulfil your order.
2. Delivery Charges & Free Delivery
- Standard delivery charges apply based on your delivery method and location, shown at checkout before you pay.
- Orders over £100 qualify for free delivery, for local delivery in the Brighton area, automatically applied at checkout.
- Orders under £100 are charged at [£10.00] before 5kg and at[£15.00] above 5k for England-wide postal delivery.
(subject to change)
3. Delivery Timeframes
- East Sussex local delivery: orders are delivered on the date and delivery window you select at checkout.
Order cut-off times for each delivery day are:
i. Tuesday – Order by Sunday, 8:00 pm
ii. Saturday– Order by Wednesday, 8:00 pm
Orders placed after the cut-off will move to the next available delivery day.
- England-wide postal delivery: please allow [1–2 business days] for delivery once dispatched. We'll send a dispatch confirmation and tracking details where available.
Delivery timeframes are estimates and not guaranteed, though we'll always aim to meet them.
4. Receiving Your Delivery
Because much of what we deliver is fresh or temperature-sensitive:
- Please ensure someone is available to receive your delivery at the address and time slot provided, or that a safe, shaded location is specified for the item to be left.
- If you're not available and no safe location has been agreed, we may need to redeliver, which could affect the freshness of your order. We are not responsible for spoilage caused by a delayed collection where a delivery was attempted at the agreed time and no one was available.
- Please refrigerate or consume fresh items promptly upon receipt, and check any special storage instructions included with your order.
5. Your Delivery Address
Please double-check your delivery address and access instructions (e.g. flat number, gate code) at checkout. We are not responsible for non-delivery or delay caused by incomplete or inaccurate address details you've provided, though we'll always try to help resolve this if you contact us promptly.
6. Delivery Problems
If your order doesn't arrive, arrives late, or arrives damaged, please contact us as soon as possible. See the Delivery Problems section of our Refund & Cancellation Policy for how we'll put things right.
7. Changes to This Policy
We may update our delivery areas, charges, or timeframes from time to time; the version shown at checkout at the time you order will apply to your order.
Contact us:
Email: info@oluskitchen.com, oluskitchenofficial@gmail.com
Phone: +44(0)7771232156
Last updated: 15 August 2026